Return & Refund Policy

1Scope of the Policy

This policy applies to:

• Home healthcare services such as nursing, physiotherapy, or critical care.
• ICU at Home and post-hospitalization services.
• Sale and rental of medical equipment for home use, including ICU equipment at home, ventilators, beds, and other medical devices.

2Service Cancellation

• Customers may request service cancellation by contacting our support team via phone or email at least 24 hours prior to the scheduled service start time.
• Cancellations made after service commencement are not eligible for refunds, except under special circumstances approved by management.
• If a healthcare professional (doctor, nurse, or therapist) fails to arrive due to unforeseen reasons, customers will be eligible for either a rescheduled appointment or a full refund for the missed session.

3Equipment Return Policy

a. For Rental Equipment

• Rented medical equipment at home must be returned in good working condition at the end of the rental period.
• Any damage, misuse, or missing accessories will result in repair or replacement charges deducted from the security deposit.
• Early returns are permitted; however, rental fees for the current billing cycle will not be refunded.
• Equipment pickup will be scheduled within 24–48 hours of your return request.

b. For Purchased Equipment

• Buy medical equipment for home items are eligible for return only in case of:
  • Manufacturing defects, or
  • Delivery of the wrong product.

• Requests must be made within 48 hours of delivery with proof of purchase and relevant photographs.
• The product must be unused, in original packaging, and accompanied by all manuals and accessories.

4Refund Eligibility

Refunds are processed under the following conditions:

• Service cancellations made within the permitted time frame (as stated above).
• Equipment returned due to manufacturing defects or incorrect delivery.
• Duplicate payments or overcharged transactions identified by our billing team.

Refunds will not be applicable for:

• Change of mind after equipment purchase or setup completion.
• Service dissatisfaction arising from personal preference unrelated to professional performance.
• Consumables (like masks, tubing, syringes, etc.) once opened or used.

5Refund Process and Timeline

• Approved refunds will be processed to the original payment method within 7–10 business days.
• Delays, if any, may depend on your bank or payment gateway.
• Customers will receive a confirmation email once the refund has been initiated.

6Non-Refundable Items

The following items and charges are non-refundable:

• Delivery, installation, or pickup fees.
• One-time setup charges for ICU at Home services.
• Used or soiled medical consumables.
• Custom-made or special-order home medical devices.

7Damaged or Defective Equipment

If you receive a defective or damaged product:

• Notify our support team within 24 hours of delivery.
• Provide order details and clear images of the issue.
• Upon verification, we will either replace the product or issue a full refund.

Our team reserves the right to inspect and confirm the nature of the defect before approving replacements or refunds.

8Contact Us for Returns or Refunds

For cancellations, returns, or refund requests, please contact:

Please include your order number, invoice, and reason for return/refund in your communication for quicker processing.

9Policy Updates

2050 Home Care reserves the right to modify this Return & Refund Policy at any time without prior notice. Updates will be reflected on our website with a revised "Last Updated" date.